Privacy Policy

Preferred Waste or Elite Waste (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share personal information when you visit preferredwastetx.com, request or receive our services, or communicate with us.

Information We Collect

We may collect the following information:

• Contact information: Name, business name, telephone number, email address, service address, and billing address.

• Service and account information: Service requests, pickup instructions, account details, billing records, and payment status.

• Communications: Information you provide through website forms, email, telephone calls, or text messages.

• SMS preferences: Your consent to receive text messages, consent records, and requests to opt out.

• Website information: IP address, browser type, device information, and pages visited, where collected through cookies or similar technologies.

Payment information submitted through a third-party payment portal is handled by the payment provider under its own privacy policy.

How We Use Your Information

We use personal information to:

• Provide, schedule, and manage waste collection and related services.

• Set up and maintain customer accounts.

• Process payments and manage billing.

• Respond to questions, quotes, service requests, and missed-pickup reports.

• Communicate service reminders, schedule changes, holiday schedules, account updates, and other customer-service information.

• Send text messages consistent with your consent.

• Operate and improve our website and services.

• Protect against fraud, resolve disputes, and meet applicable legal obligations.

How We Share Information

We may share information with service providers that help us operate our business, such as payment processors, billing and account-management providers, website providers, and communications providers, including RingCentral. These providers may use the information as needed to perform services on our behalf.

We may also disclose information when required by law or when reasonably necessary to protect our customers, business, or legal rights.

We do not sell or rent personal information. We do not share mobile numbers with third parties or affiliates for their marketing or promotional purposes.

SMS consent is not shared with third parties or affiliates. No mobile opt-in or text message consent will be shared with third parties or affiliates.

Our use of communications providers to deliver messages on our behalf does not authorize those providers to use your consent to send their own messages.

SMS Terms and Conditions

If you consent to receive text messages from Preferred Waste, you agree to receive customer-service and informational messages related to your inquiries, waste collection services, pickup reminders, service interruptions, schedule changes, billing, and account updates.

• Message frequency varies based on your service and communications with us.

• Message and data rates may apply.

• Reply STOP to opt out of text messages at any time. You may receive a final message confirming your opt-out.

• Reply HELP for assistance, or contact us using the information below.

• Consent to receive text messages is optional and is not a condition of purchasing services.

• Mobile carriers are not liable for delayed or undelivered messages.

Providing your telephone number alone does not enroll you in recurring text messages. We obtain consent before sending messages that require it.

Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality and understand how visitors use the site. You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

Data Security and Retention

We use reasonable safeguards to protect personal information. No electronic transmission or storage system is completely secure.

We retain information as needed to provide services, maintain business records, comply with legal obligations, and resolve disputes.

Your Choices

You may contact us to request access to or correction of your personal information, or to request deletion, subject to applicable legal and recordkeeping requirements.

You may stop receiving text messages by replying STOP. Opting out of text messages does not cancel your waste collection service.

Third-Party Links

Our website may link to third-party websites or payment portals. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

For privacy questions or assistance, contact:

Preferred Waste
Website: https://preferredwastetx.com
Phone: 254-265-9955
Email: El************@***il.com